Return Policy
Last updated:
The Cycle of Exchange
Just as interior spaces require thoughtful adaptation to truly resonate with their inhabitants, we recognize that the services and products we offer may sometimes need recalibration or reconsideration. Our return policy is designed with the same mindful approach that guides our design philosophy—valuing transparency, respect, and intentional decision-making.
Consultation Services
Our consultation services represent an exchange of knowledge, insight, and creative vision. Due to their intangible nature, we approach satisfaction through dialogue rather than conventional returns:
Initial Consultations
If after your initial consultation you feel our approach does not align with your vision, we offer a 50% refund if requested within 48 hours of the consultation. We view this as an opportunity for both parties to assess alignment before committing to a deeper working relationship.
Ongoing Services
For ongoing design services, we work with a phased approach that allows for reflection and recalibration at key milestones. Should you wish to discontinue services, we will provide a prorated refund for work not yet initiated, less a 15% administrative fee to account for planning already undertaken.
Deliverable Recalibration
Rather than viewing design as a binary transaction with rigid outcomes, we embrace an iterative process. If design concepts don't initially meet your expectations, we offer two rounds of refinement included in our fees to ensure the final direction resonates with your needs.
Physical Products
For the tangible elements we source or recommend as part of our design solutions:
Custom Items
Custom-ordered furniture, fixtures, or bespoke elements are created specifically to your specifications. Due to their unique nature, these items cannot be returned once production has begun. We mitigate this through detailed approval processes, material samples, and renderings before fabrication commences.
Ready-Made Items
Standard products purchased through our studio may be returned within 14 days in original, unused condition with packaging intact. A 10% restocking fee applies to cover handling and administration. Items on sale or marked as clearance are final sale.
Please note that shipping fees for returns are the responsibility of the client unless the item arrived damaged or defective.
Digital Products
For digital design guides, resources, or templates:
- Due to the instant-delivery nature of digital products, all sales are final once downloaded.
- If technical issues prevent access to your purchased digital content, we will work to resolve these issues or provide an alternative delivery method.
- If you have not downloaded or accessed the digital content and request a return within 24 hours of purchase, we may consider refunds on a case-by-case basis.
Initiating a Return or Refund Request
To request a return or refund, please contact us with the following information:
- Your name and contact information
- Date of purchase or consultation
- Description of the service or product
- Reason for the return or refund request
- Your preferred resolution
We aim to respond to all requests within 3 business days and process approved refunds within 10 business days of approval.
Our Philosophy of Fair Exchange
At the heart of our return policy is a belief in equitable exchange—recognizing that both your investment and our time and expertise have inherent value. We approach each situation with empathy and a commitment to finding reasonable solutions that honor this mutual respect.
Just as we believe interior spaces should foster harmony, we strive for our business practices to create balanced, positive relationships with those we serve.
Contact Us
If you have questions about our return policy or need to initiate a return, please contact us at:
Glexxyphapax
85 Smith Street
Fitzroy VIC 3065
Australia
Email: info@glexxyphapax.world
Phone: +61 3 9124 4682
Updates to This Policy
We may update this Return Policy to reflect changes in our offerings or practices. Updates will be posted on this page with a revised "last updated" date.